HELP

The Business 2000 Site requires the following web browsers to work:

WINDOWS - Internet Explorer 4.0 or above; Netscape Navigator 4.0 or above (with the exception of Netscape 6.2)
MACINTOSH - Internet Explorer 5.0 or above; Netscape Navigator 4.0 or above

Our Technical Support Hotline puts you in touch with help for any problems you may encounter with South-Western Educational Publishing or West Educational Publishing software. If you have checked your hardware to make sure it is functioning correctly and have installed the most current drivers, but your software is still malfunctioning, contact the Technical Support Hotline.

If you need assistance access or using our resources, please reference our Resource Assistance document.

Click here for Year 2000 Information.

Support Options

Prior to calling, faxing, or sending an email to the Hotline, please have the following information and materials ready:

1. Brand name and model number of your computer
2. Amount of memory (RAM) in your computer
3. Your computer's operating system and version number (e.g. DOS 6.0, Macintosh System 7, Apple ProDOS)
4. Title and ISBN/stock number of the South-Western software you are calling about
5. Exact error messages, if any
6. Type of drive you are running the software from
7. Brand name and model number of your printer
8. Any printouts related to the problem
9. Type of network and version number (e.g., Novell 3.31)
10. Network management system and version number (e.g. ICLAS 1.4)
11. Related diskettes, student text, teacher's manual, user's guide, etc.